Cancel OurDream AI Subscription & Delete Your Account: 2026 Guide

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The subscription cancellation is self-service and takes under two minutes. Account deletion requires a support email. The critical rule: cancel your subscription first, delete your account second — doing it in the wrong order can result in ongoing charges against an account you can no longer access.

Verified June 2026. Check ourdream.ai for any changes to support procedures.

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Step 1: Cancel Your Subscription (Do This First)

Subscription cancellation is handled through the self-service profile page — no need to contact support for this step.

How to cancel:

1. Log into your OurDream AI account at ourdream.ai
2. Go to ourdream.ai/profile
3. Find the subscription section
4. Click "Cancel subscription"
5. Complete the confirmation prompt

After you cancel:

• Premium access stays active through the end of your current billing period — you paid for it, you keep it
• No additional charges are made from the cancellation date forward
• Your account automatically drops to free plan status when the billing period ends
• Characters, conversation history, and settings are all preserved

If the self-service option is unavailable or malfunctioning, contact OurDream AI support by email with your full name, registered email address, plan type (monthly at $19.99 or annual at $9.99/month), and your order ID from the original billing confirmation.

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Step 2: Delete Your Account (After Subscription Ends)

Wait until your paid billing period has fully expired before requesting account deletion. Then:

1. Email OurDream AI customer support
2. State clearly that you want your account permanently deleted
3. Optionally request written confirmation of when your data will be fully removed from their servers

What gets deleted:

• Your profile and all login credentials
• All characters you created
• All conversation history
• Saved images and generated media linked to your account
• Remaining DreamCoin balance (these are not refunded upon deletion)
• Linked payment method records

What cannot be recovered: Everything. Account deletion is permanent with no recovery option. If there is any conversation, character, or generated media you want to preserve, save it before submitting the deletion request.

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Why Order Matters: Cancel Before You Delete

Deleting your account while a subscription is still active is the most common support issue related to account closure. Here is what happens:

Your billing continues because the payment processor does not automatically receive a cancellation signal when an account is deleted — the subscription contract exists separately from the account itself. You end up paying for access to a platform with no account, and resolving this requires support intervention and documentation of the error.

The correct sequence is always:

1. Cancel the subscription through ourdream.ai/profile
2. Confirm you received a cancellation notification
3. Let the current billing period expire naturally
4. Request account deletion if you still want it

If you are on the annual plan ($9.99/month, billed as $119.88/year), be aware of where you are in the billing cycle before requesting deletion. You may want to use the remaining access period rather than deleting immediately.

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Refund Policy

OurDream AI does not automatically issue refunds when subscriptions are cancelled. Cancellation stops future billing; it does not credit back the current period.

To request a refund:

1. Contact OurDream AI customer support by email
2. Include: your order ID, registered email, plan type, and a specific reason for the refund request
3. If the refund is due to a billing error, document the error clearly

Refunds are evaluated case by case. You have a stronger case when:

• The request comes within a short window after billing (typically within a few days)
• There is a documented technical failure (feature not working as advertised)
• You have a billing error rather than just a change of mind
• You can provide supporting evidence

There is no published blanket refund policy that guarantees approval — manage this expectation before cancelling.

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Frequently Asked Questions

Does cancelling OurDream AI delete my account?

No. Cancelling your subscription and deleting your account are two separate actions. Cancellation stops future billing and eventually reverts your account to the free plan. Your account remains active. To permanently delete your account and all associated data, you need to contact OurDream AI support separately and request deletion.

Can I get a refund after cancelling?

Cancellation does not automatically trigger a refund. Access continues through the paid period, and billing stops for future cycles. If you want a refund for the current period, submit a separate refund request to support with your order ID, email, and reason. Approval is case by case and not guaranteed by any published policy.

What happens to my DreamCoins if I delete my account?

Any remaining DreamCoin balance is forfeited when you delete your account. DreamCoins cannot be refunded or transferred. If you have a significant coin balance from a top-up purchase ($11.99 for 1,000, $49.99 for 5,000, or $159.99 for 20,000 coins), consider whether you want to use them before requesting account deletion.

Can I reactivate after cancelling?

Yes. After your subscription is cancelled and your billing period expires, your account continues in free plan mode. You can resubscribe at any time by visiting ourdream.ai/pricing. All your characters and conversation history remain intact through the cancellation period.

How do I cancel if I subscribed through the mobile app?

If you subscribed through the Google Play or Apple App Store version of OurDream AI, you may need to cancel through the respective app store's subscription management rather than through ourdream.ai/profile. Check your Google Play subscriptions or Apple App Store subscriptions page. Cancellations managed through the app stores follow the same principle: cancel first, delete account second.

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